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Returns Policy

At Dry Eye Zone, we aim to make sure our customers are always 100% happy, not only with the products they buy but also the service we provide. Our customer service team are always happy to offer advice and guidance for product selection or any enquiry you may have.

You have the right to cancel your order at any time up to 14 days after the day on which you receive the goods. To exercise your right of cancellation, you must give written notice to us by post or email giving details of the goods ordered, order number and (where appropriate) the date of delivery.

If you exercise your right of cancellation after the goods have been despatched/delivered to you, you will be responsible for returning the goods to us at your own cost and you must take reasonable care to ensure the goods are not damaged in the meantime or in transit. The goods must be returned to: 

Dry Eye Zone, Swallow House, Theaklen Drive, St. Leonards-on-Sea, East Sussex TN38 9AZ

Once you have returned the goods to us we will refund the order within 14 days of receipt of the return and this may take 3-4 business days to appear in your account.

Should you find any fault with your goods then simply contact our customer service team on within 30 days & return them to us. We will then either exchange the product or offer a full refund. We would expect you to return the goods to us either in the original packaging or other suitable material.

Èyes Are The Story Mascara satisfaction guarantee

We are so confident that this product is better for your eyes than normal mascara that if you experience any eye irritation from this product within the first 30 days of purchase, you can return the product for a full refund. 

If this happens, please contact us via phone, email or complete the form below and we will advise next steps. 

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